Tier 1 Support Specialist

Springfield, VA
Full Time
Entry Level
Tier 1 Support Specialist
The Tier 1 Support Specialist’s primary function is to provide technical support to IGF staff. Under the direction of the Director of Information Technology this position performs various technical tasks relating to configuration, installation, troubleshooting and general maintenance of computer systems, peripheral devices, and telecommunication devices.  Position is primarily day shift; however, organizational requirements may demand work on evenings, nights, and weekends.

Responsibilities:
  • Work with IT staff performing software/hardware installations and computer maintenance
  • Answer requests for assistance by staff, regarding technical problems
  • Respond to technical requests for assistance with desktop computers, laptops, handheld scanners, and peripherals
  • Perform individual and group computer installations
  • Support Windows based operating systems and applications
  • Assist in maintaining technology inventory
  • Perform other duties as assigned. Special Assignments May be required to perform other duties as assigned

Required Qualifications:
  • Basic knowledge of the installation, operation and troubleshooting of Windows OS
  • Basic knowledge of component level hardware trouble shooting and repair
  • Excellent troubleshooting and problem-solving skills
  • Excellent oral and written communications skills and ability to prepare accurate and detailed documentation
  • Experience using Microsoft Office
  • Basic understanding of network operations and design
  • Ability to use independent judgment, manage and prioritize multiple tasks and assignments, and work independently
  • Flexibility to work in a dynamic environment with multiple temperature zones
  • Ability to provide excellent customer service, including translate technical terminology into terms understood by management and employees

Preferred Qualifications:
  • Experience using Enterprise computer system deployment tools
  • Experience managing computers in active directory
  • Experience with Microsoft Dynamics
  • Experience with Warehouse Management Systems (WMS)
  • Experience with RF-Scanners

Experience:
Help Desk: 2 years (Required)
Windows: 2 years (Required)
Microsoft 365: 2 years (Required)
Microsoft Dynamics: 1 year (Preferred)
 

Physical Requirements

  •  Must be able to bend, lift (at least 55 lb.), stretch, and climb (including ladders)
  •  Must be able to perform all delivery activities (checking, cleaning, loading, and pulling)
  •  Must be comfortable driving and working in inclement weather conditions with frequent stops
  •  Must be able to sustain prolonged periods of standing and walking
  •  Must be able to work across temperature zones (dry/frozen/refrigerated)
  • Requires bending, sitting, standing, walking, use of hands, arms, legs, eyes, and voice

 
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*